Who is this article for?

Quality Management Users viewing alert communication history.

User Access is required.

The Alerts Communication History is a feature that records and tracks the history of alerts, including when they were generated, delivered, and acknowledged by users. It provides a log of alert communications, helping maintain a record of how and when alerts were addressed or responded to by relevant individuals.

1. Alerts Communication History
2. View All History
3. View Archived Information
4. Further Reading

1. Alerts Communication History

On the "Alerts Communication History" window, you can access your alerts communications with suppliers, and you have three options for viewing them:

1. Alert Communications up to 30 days: Your recent alert communications sent within the last 30 days.

2. Alert Communications over 30 days but less than 6 months: To see older communications within this timeframe, click "View All History".

3. Alert Communications greater than 6 months: For alert communications that are more than 6 months old, including any archived ones, select "View Archived Communications".

Note: This system helps you manage your communication history with suppliers effectively. If the table below is empty, it means there have been no Alert Communications sent in the past 30 days.

1. To filter in this window, there are two options:
   • Filter By User
   • Filter By Supplier
2. Click Filter to refine your results.

2. View All History

Use this screen to view all Alert Communications over 30 days but less than 6 months.

Note: Alert Communications greater than 6 months are automatically archived.

1. Select the "View All History" button.
2. To filter in this window, there are two options:
   • Filter By User
   • Filter By Supplier
3. Select a Start Date and End Date.
4. Click Filter to refine your results.

5. The tick icon   will show you whether the alert history has an Email, Phone or Mini Questionnaire included.
6. To Add Comments, Notes & Supplier Response, click the plus button   and a pop up window will appear:

7. Click Submit once you've viewed or added comments.
8. To view any details on alert history, click Details    icon.

9. To upload new documents, click the Upload Documents icon  :

10. Select the files you want to upload and click Upload when you're ready to complete the process.
11. If you select the Archived tickbox   , this will archive the communication history for that alert.

3. View Archived Information

Use this screen to view all Alert Communications over 6 months and any Alert Communications which have been archived.

1. Select the "View All History" button.
2. To filter in this window, there are two options:
   • Filter By User
   • Filter By Supplier
3. Click Filter to refine your results.

4. See above for Comments, Notes & Supplier Requests, Details and Upload Attachments.

4. Further Reading

• Managing & Viewing Alerts
• Scheduled and Overdue Audits/Visits
• Viewing and Tracking Outstanding Self Audits
• Viewing & Managing Products