Who is this article for?

Users who are looking for help resources on the Customer Complaints module.

Manufacturer Userpermissions are required.

Customer Complaints is a module that lets you capture and track issues, or suggestions, reported by customers to inform quality management. This article pulls together guides on how to set up and use the module.

1. Raising Customer Complaints
2. Setting up Customer Complaints

1. Raising Customer Complaints

• Adding Customer Complaints and Comments
• Managing Customer Complaints and Comments

2. Setting up Customer Complaints

• Configuring Department Settings
• Configuring Complaint Stage Settings
• Configuring Email and Letter Templates
• Configuring Customer-specific Settings
• Configuring Complaint Category Settings
• Configuring Root Cause Settings
• Configuring Corrective Action Settings
• Configuring Line Settings
• Configuring Field Settings
• Configuring Customisable Field Settings