Who is this article for?

Users who are configuring Customer Complaints.

Manufacturer Userpermissions are required.

Line Settings are used to define the manufacturing lines for each site, to help narrow down where a produce the customer is complaining about came from. This guide will walk you through how to add and manage the site lines.

1. Line Settings
2. Adding Lines
3. Editing Lines
4. Further Reading

1. Line Settings

To access line setup:

1. Expand the Customer Complaints menu.
2. Click Settings & Templates.
3. Select Line Settings from the list.

You will be taken to a table with all lines across the sites.

By default, lines are sorted by site and displayed in ascending alphabetical order.

2. Adding Lines

To add lines:

1. Click Add New Line.
2. Scroll down to see the form.
3. Select Site from the dropdown.
4. List Line Names in the fields provided.
   At least one field must be filled in before saving. You can add fields by clicking the   button.
5. Click Save.

After the page refreshes, you should see your new entry in the table.

3. Editing lines

To edit lines:

1. Select the Edit icon on the right of its row.
2. Scroll down to see the form.
3. Make necessary adjustments.
4. Click Update.

In this example, we're adding another regular line called 'General 2'.

4. Further Reading

• Adding Customer Complaints and Comments