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Troubleshooting technical error messages
Who is this article for?
Users who encounter errors when using the solution.
No special access or permissions are required.
This article explains how you can resolve most technical error messages encountered when using the solution.
1. Issue
If you see a technical error message while trying to use the system, it may be caused by stored browser data such as history, cookies, or cached files. Clearing this data often resolves the issue.
An example of one such message is: "We are currently experiencing Technical Difficulties, please contact our support team on 0845 302 4780 for help."
Before contacting support, please follow the steps below to clear your browser history, cookies, and cache.
2. Resolution
To resolve the issue, follow these steps in order, checking after each if the error is fixed.
2.1. Closing browser tabs
Before clearing your data, close any unnecessary browser tabs or windows to prevent data from being reloaded during the process.
2.2. Clearing cache and cookies
To clear your cache and cookies, follow the steps outlined for your browser:
Once the data has been cleared:
- Completely close the browser.
- Reopen it.
- Try accessing the system again.